FAQ
General FAQ
What is your order processing time?
At Mahantam Laser Crafts, we strive to fulfill and dispatch orders within 5-7 business days, often even sooner. Please keep in mind that during holidays or depending on our current production schedule, turnaround times may vary. Processing time will vary depending on material availability.
Do you accept returns or exchanges?
Regrettably, we do not accept returns or exchanges, and all sales are considered final. However, should you encounter any issues with your order, please don't hesitate to contact us directly via email at admin@mahantamlasercrafts.com.au.
Can I request a proof before my order is shipped?
We do not provide physical proofs for engraved or cut items. However, upon request, we can offer a digital design proof.
How can I get in touch with you?
To reach out to us, kindly complete the contact form available in the "Contact Us" section on our website or send us an email at admin@mahantamlasercrafts.com.au.
Custom Items
Do you offer custom designs or items?
Absolutely! We'd be delighted to collaborate with you on a custom design or item. Please be aware that a design fee may apply based on the complexity of the item or design.
Can you engrave my logo?
Yes, we can. To ensure the best results, we request that all logos be provided in black and white and in either PNG or SVG format.
Wholesale Orders
Do you accept custom Wholesale Orders?
Yes, we are open to custom wholesale orders. Please reach out to us directly for inquiries regarding custom orders.
Shipping
Do you provide international shipping?
Presently, we exclusively offer shipping within Australia.
Is local pick-up available?
Certainly, local pick-up is an option in Pearsall, WA. When your order is ready, you'll receive an email with the pick-up address and instructions. Please choose the local pick-up option during checkout.
Boards
Why does the engraving on my board appear lighter or darker than what's shown on your website?
The engraving on our boards may vary in appearance due to the unique grain patterns of each natural wood board. Each board is distinctive and one-of-a-kind.
Do you apply finishes to your cutting/charcuterie boards?
No, we do not apply any type of finish to our boards.
Wood Cutout Products
I've noticed imperfections on my finished product. Why is that?
Our wood sheet products are crafted from large lumber pieces and may occasionally exhibit imperfections such as knots, slight roughness, distinct grain patterns, or variations in color. These are typical characteristics of real wood.
Why does the engraving on my item look lighter or darker than what's depicted on your website?
The engraving on our wood sheet items can differ due to the distinctive grain patterns of the natural wood sheets. Each item is a unique work of art.